Terms & Conditions

 

Privacy Policy

The Citrus Men have a strong commitment to protect your privacy and complies with the National Privacy Principles in the Privacy Act.

Collection 

In dealing and communicating with you we will collect basic information that is uniquely personal, such as your name, address, email and contact details. We may request other more detailed information by way of purchase of goods or optional survey questions.

Use and Disclosure

We will use your personal information for the purposes of delivering product to you. Third parties may also receive your personal information for the purposes of dispatch and delivery. We will use your information for direct marketing of Citrus Men products – we will always provide you the option to withdraw from this communications. 
Surveyed questionnaire information is extracted as data that is used for the purposes of marketing and product development and remains secure and is never disclosed to any third parties.

Security

The Citrus Men use a shopping facility the offers complete security.  A secure SSL certificate ensures that your credit details are encrypted and are made safe and secure.  We do not retain and store credit card details.   

Shipping

We dispatch once a week.
Orders placed before noon on Wednesday will be dispatched for delivery on the Friday of that week. Unless it is a week that contains a public holiday, plants will be shipped in the following week. We do not deliver over the Weekend. We do not offer pickup.

As we are delivering you a live plant it is vital that the plant is removed carefully from the carton and watered immediately upon receipt. Do not leave the plant in the carton, or with out natural light.  The Citrus Men will not be responsible for damages occurring in transit, or lost by the transit company.  Please ensure detailed delivery information is supplied.